Spot has been running successfully in the Sales Suite at Baudville, and it’s thanks to thorough peer training. Instead of having our staff sit in a conference room and listen to a manager talk at them, we thought a peer-to-peer training session would be perfect to get our peer-to-peer recognition program off the ground.

I purposely paired people who did not usually work together to help build that team atmosphere and made a schedule for our staff. Each employee was assigned a 30 minute interval: the first 15 minutes, an employee was trained on the program; the second 15 minutes they trained a peer. The training was well received by employees. People love to interact and learn on their own in small groups, and it's less intimidating than a large group.

We set up the training area and dubbed it the "Dog House." We displayed all of the Spot On products, included a training checklist and made sure the computer was connected to spotonbaudville.com. We expected our employees to have lots of great ideas for Spot during the training, so they were asked to write down all their ideas. We'll share those ideas soon!

A peer-to-peer recognition program can only be successful when all the participating employees understand the who, what, why and how. Whether you choose to follow our peer-to-peer training model or create your own, make sure you answer these questions for flawless program implementation!

Who can I recognize?

What do I recognize with?

Why are we recognizing peers?

How do I do effective recognition?

The Spot On Dog House Training Area

------------------------ 

Brenda and Cori are co-authors of the Spot On blog. They have nearly 10 combined years at Baudville! Brenda is the Customer Service Supervisor at Baudville and is using the Spot On peer recognition program with her team. Cori is a Certified Recognition Professional and also contributes her recognition expertise to the Baudville blog and Twitter.